My Bio
I am an experienced success and services management professional who thrives in a collaborative, cross-functional work environment. I am insatiably curious and I love sharing knowledge. I have a penchant for mentoring and motivating others, designing processes and workflows, managing projects, and extrapolating actionable insights from data sets. I'm driven to succeed and take pride in my work. I firmly believe that resilience and hard work eventually pay off.
I'm in search of an opportunity in a corporate culture that feels like family and that allows for professional growth into leadership. Please explore my portfolio, and feel free to get in touch with any questions.
Snapshot
Professional and academic highlights
Key Career Achievements
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Track record of retention and sustained increases in adoption and growth rates with positive customer feedback
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Recipient of Grit award for personifying the corporate value: nothing worth doing is easy; bring your persistence and relentless pursuit for work of the highest quality
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​Provided strategic guidance that enabled a news media organization to reduce their subscriber churn rate by 40%, besting their goal of a 35% churn rate reduction
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Grew partnership revenue by 575% year over year, on one L+E partnership, from $229K to $1.5MM in a multi-million dollar book of business
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Grew one EDU account's revenue from $25/month to $100K+/month
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Managed and oversaw approximately $4.1MM monthly sell thru on iOS and Android operating systems
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Created, led, and measured internal trainings as Mobile SME, which included creating a 77-page programmatic mobile playbook
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Created and led a cross-functional workshop to identify, and resolve, holes in the Customer Journey from the customer perspective
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Provided some of the best product feedback to Celtra's CTO that he'd received, per his feedback to me
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Authored Oath's "Commit to inclusion" corporate value that sits above properties such as Yahoo, AOL, TechCrunch, and Huffington Post
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Inducted into Kappa Tau Alpha National Honor Society (graduated in the top 10% of my class)
Key Skills + Characteristics
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Exceptional relationship, cross-functional collaboration and project management, presentation, and mentoring skills
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Highly skilled at training customers on SaaS products, breaking down technical information into non-technical, understandable language
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Ability to produce massively impactful insights via analysis of big data sets (pattern recognition skills)
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Customer advocacy
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Process and documentation creation and improvement
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Broad sector experience: Real Estate, Entertainment, Tech, EDU, Health+Wellness, CPG
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International experience including China, Western Europe, Eastern Europe, Israel, SoPAC, South America, North America
Experience
Work Experience
References available on request
Education
Texas State University
B.A. Mass Communication - Public Relations
Minor: Sociology
Cum Laude Honors
President's Honor Roll (LSU)
Dean's List
Kappa Tau Alpha National Honor Society
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Continuing Education
